REPORTED DEVELOPMENT
Official Glean documentation gives 13 November 2026 as the planned retirement date for embedded Glean-in-ServiceNow and Glean-in-Zendesk integrations. The stated alternative is access to agents through the Glean browser extension.
Updated official documentation takes precedence over search results showing a different date; a historical change of date is not established by the supplied evidence.
WHY IT MATTERS TO THE MARKET
Product evolution creates dependency and migration risks around supplier integrations.